Refund policy

Any product can be returned as long as you still have the original packaging and the products are in perfect condition. Including accessories, documentation and original packaging; if not, the good will be subject to a depreciation.

Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning.

Once the product has been received in our warehouses and has been confirmed to be in good condition, the customer will receive a refund for the total price via the same payment method used for the original purchase, except cash payments, which will be refunded by bank transfer. Refunds will be made within 14 calendar days of receipt of the returned merchandise. The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.